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Contact Cettire Customer Service

Cettire Phone Numbers and Emails

General Info:

  • +6 138 391 3081
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Cettire Emails:

Customer Service
Mobile App
whistleblower@cettire.com
Whistleblower Officer
legal@cettire.com
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How to Contact Cettire Customer Service?

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PissedConsumer Reporter
How to Contact Cettire Customer Service?

Cettire customer service phone number is +6-138-391-3081. Call this line to get assistance on inquiries about return/ replace, request for information, shipping and delivery. Cettire customer care team is always ready to provide high-quality assistance on any questions and issues you may have. The best day for calling Cettire is Sunday as wait time on these days is the shortest. Tuesday is the busiest day to call Cettire customer support.
As an alternative to calling, you can get in touch with the company via email or social media platforms such as Facebook, Instagram, and LinkedIn.

If you are a fan of written communication, contact the company via email. Cettire email for general customer assistance and inquiries is customerservice@cettire.com. If you are experiencing issues using Cettire application, send a message to the tech support team at appstore@cettire.com. If you need to get in touch directly with the Whistleblower Officer, send a message to whistleblower@cettire.com. In case of any legal issues and inquiries, contact the legal department at legal@cettire.com.

Cettire is an Australian company with the headquarters located in Melbourne. Cettire address is 40/140 William St., Melbourne, Victoria 3000, Australia. In case you need to reach out to the company via regular mail, send your correspondence to this address.
If you need faster assistance, the best option would be to contact the company via phone. If you are not a phone person and prefer written communication, then send a message to Cettire via email.

To contact the company via the website, please click the “Contact Us” button at the bottom of the page. Then, choose “Email customer service” option and fill out an online form. Once you provide all the requested information and submit your message, it will be forwarded directly to the Cettire customer care team.

Cettire Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Cettire Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Cettire is 61383913081. 25% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.

  • Be prepared for the call as Cettire may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Cettire Website:

Cettire Help Center:

Corporate Office Address:

Ark Technologies Pty. Ltd.
40/140 William St.
Melbourne, Victoria 3000
Australia

Cettire Customer Service Reviews

1.2 / 5
Bad
Anda Qig
Worst service ever

The shirt I ordered was not the correct size and Im being charged a fee to return it after I was sent the wrong size in an extra fee because it was sent to the US

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Mindy W Prs
Terrible Experience – Damaged Item and Unethical Return Policy
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1.0

I ordered a Givenchy Antigona Medium Top Handle Bag from Cettire, and it arrived damaged. The bag was shipped in a generic plain box (not a Givenchy box) and came with an unauthentic dust bag.

I immediately contacted customer care, providing photos that clearly showed the damage and the 'do not remove' tag still attached to the bag. I returned the item promptly, following their return policy, but didn't receive any response or refund for over a month. After disputing the charge with my credit card company, Cettire responded to deny my return, falsely claiming the bag was used even though it was returned with the tag intact and was unused. This has been an extremely frustrating and disappointing experience.

For a retailer dealing in high-end luxury items, I expected much better service and ethical practices. I would not recommend shopping with Cettire unless you are prepared for poor customer service, unclear return policies, and baseless accusations about returned items.

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Carina B Xmq
My Oder

I did not expect my problem to be solved so quickly! I highly recommend this site,cu siguranță o sa mai comand de la dumneavoastră!

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Kevin Y Pjb
No solution offered
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1.0

They wrote back the same incorrect information. I received the wrong item but they are telling me that I did not!

They are not going to refund me. So, now I am totally out the money I gave them and have nothing (no product) to show for it!

I am so furious because they did not even offer to try and work out a solution to this situation! I will never buy from them again!

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How Good is Cettire's Customer Service?

Tandi Bdr
Tandi Bdr
Feels Disappointed | Oct 06, 2024

Didn’t get thought as fast as I want to

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Tiye Rwz
Tiye Rwz
Feels Disappointed | Oct 05, 2024

My experience was awful no reply from anyone how to go about or what to do about my package

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Khayla Aav
Khayla Aav
Feels Disappointed | Sep 24, 2024

Estoy esperando respuesta del pedido que me falta.

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Thaddaeus Rgh
Thaddaeus Rgh
Feels Disappointed | Sep 11, 2024

No one never called me back
I needed to cancel my order and a refund

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Davaughn Pta
Davaughn Pta
Feels Disappointed | Aug 28, 2024

My overall experience was okay. Helpful to reach out

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Tamy Jqj
Tamy Jqj
Feels Disappointed | Aug 23, 2024

I didn’t get

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Summary of Cettire Customer Service Calls

4.8K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cettire?

Shipping and Delivery Question:

  • “Package delivery”
  • “Wrong item”
  • “Didn't get my package”

Return/ Replace Question:

  • “Change my order”
  • “Return”
  • “Order return”

Request for Information Question:

  • “Checking an order”
  • “I need help about my order”
  • “Request a return”

Refund Question:

  • “Refund”
  • “I need my refund”
  • “Refund missing”

Activation/ Cancellation Question:

  • “Figure why they canceled my order”
  • “Cancelling my order”
  • “My order has been cancel”

Product/ Service Question:

  • “I received a message regarding my purchase”
  • “Out of stock”
  • “Product inquiry”

Payments and Charges Question:

  • “Discount 5%”
  • “I will like to use my credit”
  • “Fraudulent order”

Staff Question:

  • “Customer service”
  • “No customer service at cettire! But says are on their site they have outstanding customer service? 7 days a week! aftet 5 days are my order still in processing status , 6 emails sent and no reply back no contact number”
  • “Bad customer service”

Account Question:

  • “Wrong zip code on order”
  • “Never recover my packet”
  • “Balance on my account”

Cards Question:

  • “Gift card with expired code”
  • “My gift card expire”
  • “Gift card not working”

Website/ Application Question:

  • “Website is not clear”
  • “Issues with website return”
  • “To sure it's not a scam site”

Employment Question:

  • “Seek job role”

Other Question:

  • “Wrong email on order”
  • “Price of a shoe”
  • “Have a hold on my money”

Compare Cettire Customer Service To

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