Cettire

My order got cancelled and I want to know why and when will the money be back on the card cause I dont understand the reason.

Went into Fendi and have noted some differences in the bag to a genuine one in the shop

The real bag was darker black

Also the raised lettering was more pronounced

I did also notice that the gold on the one in the shop was more gold in color than the sample I received

The stitching however seemed the same to me and couldnt pick anything with that

Hard to tell in photo but could in real life

The said wrong number. They don't answer my email.

I have ordered a pantalon order 8522****; they refused. Not in stock. I saw on the internet they were in stock. I ordered again the same model, order 8309****.

They told me again out of stock. Today you have also the pantalon in stock. I don't understand. Can you tell me if you have refunded my money two times?

Thanks. Martine

Ik heb 22 januari een tas retour gestuurd, maar cettire weigert tot op heden om mijn geld terug te storten.

Het enige wat ze steeds terug mailen is heb geduld.

Maar mijn geduld is op.

They received my return a month ago and have not refunded. They do not answer emails and there is no other way to contact them.

I returned 2 items . But received refund only of 1 item .

They send the same response for two months.It's impossible to get my money.

Would not even give them one star. I ordered a teddy bear Moncler shirt, and I got a plain white shirt. I am pissed.

I've been trying to get my money back for over a month. The item has already been returned, and they haven't refunded my money!

The item cost 150 + 25$ shipping. I returned the item the same day the courier delivered it to me because they sent me the wrong size! They only refunded me 25$ and won't refund me 150$. They keep sending me the same answer that they need to review it; our team will contact you...

but they don't transfer the money. They are scammers.

These are screenshots of our correspondence. They just don't want to refund the money.

I purchased Church boot on Amex have not received confirmation or order number just Amex charge.

Margaret Mann

La ceinture n'a pas de numéro de série alors que dans la description, il y en avait. Puis elle n'est pas réversible comme détaillé.

I ordered a silk dress, but they sent me jeans. I paid $25 for delivery, and they want me to pay an additional $28 for returning these jeans.

They didn’t promise to send me a dress with my order. I still can’t find my dress and they don’t respond to my emails.

I don’t know what to do now. I paid them $162 and don’t have my dress.

I've placed an order since November 27, and never got an update on when my order will be shipped. I didn't receive any communication or whatsoever, yet I have been charged for the order.

I have a pending charge and didn't buy anything. Can someone please call me? It says a pending charge and I didn't purchase anything.

I am extremely frustrated with Cettire. I received a brand-new Gucci bag without the dust bag, which should have been included.

When I contacted customer support, Tim was dismissive and showed no respect for my concerns, insisting I just accept it as is. This is unacceptable for a luxury purchase.

I've had to raise a dispute with my credit card company because they refused to resolve the issue. Very disappointing experience.

No customer service available where to contact i give zero zero zero to this app. Very hard the trying to find the way where to contact atleast put any phone number. If you keep luxury brand in this site you have to give help to customers if they are facing the problem regarding any product.so if after see this msg please contact me