Eyal Gzq

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Verified Reviewer
| map-marker Thessaloniki, Thessaloniki

Change my order

I make a mistake with my order. I ordered a wrong shoe and I want to change it.

It is a hogan h 580 and I want to change it in h stripes. The order iwas placed one hour before.

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Mindy W Prs

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Terrible Experience – Damaged Item and Unethical Return Policy

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Cettire - Terrible Experience – Damaged Item and Unethical Return Policy
Cettire - Terrible Experience – Damaged Item and Unethical Return Policy - Image 2

I ordered a Givenchy Antigona Medium Top Handle Bag from Cettire, and it arrived damaged. The bag was shipped in a generic plain box (not a Givenchy box) and came with an unauthentic dust bag.

I immediately contacted customer care, providing photos that clearly showed the damage and the 'do not remove' tag still attached to the bag. I returned the item promptly, following their return policy, but didn't receive any response or refund for over a month. After disputing the charge with my credit card company, Cettire responded to deny my return, falsely claiming the bag was used even though it was returned with the tag intact and was unused. This has been an extremely frustrating and disappointing experience.

For a retailer dealing in high-end luxury items, I expected much better service and ethical practices. I would not recommend shopping with Cettire unless you are prepared for poor customer service, unclear return policies, and baseless accusations about returned items.

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Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM CETTIRE!

Iyanna S Taz

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Lack of your response to my emails

Cettire - Lack of your response to my emails
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Contains 1 confidential file for company representatives

You guys are cancelling my order because I used my other card, which has a different name and address. But I just used my other card because that's where I had the money at the time.

These are my birthday shoes and I really need these shoes to come. I also still haven't got the refund.

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Loss:
$502
Pros:
  • Shipping is amazing i love how fast my shirt came
Cons:
  • Customer service is horrible

Preferred solution: Deliver product or service ordered

Vincenza Vcs

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Verified Reviewer
| map-marker Chicago, Illinois

My order was canceled and I didn’t get my money back

Cettire - My order was canceled and I didn’t get my money back
Contains 1 confidential file for company representatives

I ordered two shirts on December 5th paid 138 dollars for them by December 8th I received email saying that from

cettire that they canceled my order I dont know why they didnt tell me why they canceled canceled my order with that being said I have not received my money back and Im very angry and I want my money back as soon as possible because this is ridiculous and this is not fair !!!

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User's recommendation: cancel my order and I don’t know why and they didn’t give me my money back

Herbert L Huq

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Received half my order

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Cettire - Received half my order

There should be a simple number I'm able to call. I got my order on the previously specified date, but only one item out of 3 was delivered.

Then, instead of talking to someone to handle a simple issue, I'm asked to write long letters and take pictures, knowing that I won't be given any kind of incentive.

Even though I've obviously been inconvenienced, I've bought many things from Cettire. I would prefer more attention.

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Pros:
  • Amazing array of extremely fashionable items
Cons:
  • Customer service it close to being non-existent

Preferred solution: Deliver product or service ordered

Carina B Xmq

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My Oder

Cettire - My Oder
Contains 1 confidential file for company representatives

Hello! My name is Baroiu Carina Nicoleta.

I ordered a Dolce Gabbana Sicily bag from the Cettire website today.

The money was taken from my account, but the order is not registered. How do I proceed?

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Loss:
$1048

Preferred solution: Full refund

1 comment
Guest

Hi, I have the same problem. I payed for my order but I don’t see it. Was your problem resolved if yes please let me know how Thank you 66dasha@***.ru

Resolved
Linda S Fdp

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Resolved: Difficult is getting a refund

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Cettire - Difficult is getting a refund
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Updated by user Oct 16, 2024

Company fixed the issue and I have been provided with apology. Partial refund received.

Refunds from CETTIRE are very slow with no ability to speak with customer service. Twice now I have used Pissed Consumer and received immediate results

Original review Sep 12, 2024
I ordered an expensive pair of boots which arrived in a very damaged box that DHL had tried to tape back together. When I opened the package, the lid of the shoebox had a water stain.

The boots were not damaged at all. The boots did not fit so I returned them and took multiple pictures of the damaged packaging and the lid of the shoebox. It has been a nightmare as CETTIRE keeps replying that they need to assess the damaged boots and will get back to me. I keep pointing out that the boots were not damaged, just the lid of the shoebox.

They asked for pictures of the boots which I did not take as they were not damaged. I am still waiting on my refund which is around $1,000.

There is no phone service and customer service is so slow in responding. The quality of the package was so flimsy, it's no surprise it got damaged.
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Pros:
  • Competitive pricing
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t shop there

1 comment
Guest

I need to stop with the subscription

Kevin Y Pjb

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I still have not received my refund!

Cettire - I still have not received my refund!
Contains 1 confidential file for company representatives

I received a wrong item and Cettire will not do right by giving me a refund for something I did not order. They will not give me a credit back for receiving the wrong item that I did not order!

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Loss:
$400

Preferred solution: Full refund

User's recommendation: Do not use Cetttire, they will keep your money!

Peter P Eqc

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I received wrong iteam

Cettire - I received wrong iteam
Contains 1 confidential file for company representatives

I ordered a Moschino teddy bear printed drawstring hoodie, and they sent a Moschino sweater. I want to return it. Can you please send the address?

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Loss:
$253
Pros:
  • Wrong iteam
Cons:
  • Wrong iteam

Preferred solution: Full refund

Josh G Qew

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Fake overpriced product

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Cettire - Fake overpriced product
Contains 1 confidential file for company representatives

The item is a replica/fake. It is NOT authentic.

They don't have a phone number for you to speak with anyone and force you to use email as the means of communication, which is delayed. They make returning items difficult.

I didn't receive a return label through email and now it's past the 14-day return period. The other issue is that they penalize you for returning items back to them and add on absurd fees.

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Loss:
$318
Cons:
  • Fake overpriced product

Preferred solution: Full refund

User's recommendation: Do Not Use Cettire

Matei V

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Comanda distrusă în transport

Cettire - Comanda distrusă în transport

Am comandat o pereche de ochelari și au venit rupți !! Aș dori o înlocuire a produsului rapidă sau restituirea banilor înapoi fără plata transportului enormă de 50 de euro pentru o comandă care a venit distrusă

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Preferred solution: Full refund

Bryonna M Pvx

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Refund my money

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Cettire - Refund my money
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You guys took my money off my card and have it pending for $505.04 transactions for some Rick Owens. I need my shoes or my refund back.

I tried to get in touch with customer service, but there's nobody to get in touch with.

I knew something wasn't right when I never received a tracking number. Can somebody please contact me back?

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Loss:
$505
Pros:
  • Nice prices nice products
Cons:
  • Terrible communication skills with this company

Preferred solution: Deliver product or service ordered

2 comments
Jalynne Qst

Hi! Any update on this situation? I have the same problem with them and my bank told me the money is on block and I have to wait for 1 month to get them back(

Jalynne Qst

Hi! Any update on this situation?

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Hazal S

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Store Credit

Cettire - Store Credit
Cettire - Store Credit - Image 2
Contains 1 confidential file for company representatives

Now, I have to pay 2 times more money because of their fault. They gave me 110% store credit for a stock-out item, but when I purchased that item with 3 other shoes, I had a discount.

So, I purchased for 80 dollars. When I try to repurchase something similar, the cheapest option is 115 dollars + 10 dollars tax + 25 dollars shipping. Now, I have to pay a minimum of 150 dollars, and I already paid taxes and other fees in my previous purchase.

They think 88 dollars store credit will be enough for the same 150-dollar purchase. They don't even agree to offer free shipping, and this situation happened because their system shows the item even though they are out of stock.

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Loss:
$70

Preferred solution: Full refund

Leeroy Udp

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Return

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I tried to return a package, DHL then lost my return label and I needed a new label. They take days to respond and dont care about their costumers

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Cons:
  • Uncaring
  • Unreliable

Preferred solution: Full refund

User's recommendation: I would not recommend

Dawn R Mpu

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Return issue

Contains 2 confidential files for company representatives

Christmas order placed on 11/24, delivered on 11/29. I asked for a return label on 12/22. Received a reply on 12/29 that they wouldn't send me a label.

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Pros:
  • Great products and selection
Cons:
  • Unsatisfactory customer service

Preferred solution: Full refund

Andie M Eyk

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Verified Reviewer

Return

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I have contacted the company almost 50 times in regards to an incorrect pair of shoes accidentally placed into a box for a pair of shoes that I had purchased. I wanted to return them and now I'm requesting that the parcel be returned to me so I can have my shoes back and return the correct pair of shoes.

However, no one from the company has responded.

Almost a week and 50 messages later, both via the app and email, this company's customer service seems to be non-existent, even though they claim to be available 24 hours a day, seven days a week. Moreover, there's not a number to contact them.

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Loss:
$1000
Cons:
  • There is not customer service support

Preferred solution: My personal goods returned

User's recommendation: Don’t shop here

Cettire FAQs

Winnie Murugi
PissedConsumer Reporter

Cettire FAQs

The Cettire is owned by Dean Mintz.

Cettire is an Australian company with the headquarters located in Melbourne. Cettire address is 40/140 William St., Melbourne, Victoria 3000, Australia. In case you need to reach out to the company via regular mail, send your correspondence to this address.
If you need faster assistance, the best option would be to contact the company via phone. If you are not a phone person and prefer written communication, then send a message to Cettire via email.

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