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Cettire

Cettire
Reviews and Complaints

www.cettire.com
What is your customer experience with Cettire?
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Catana B
map-marker Camden, Camden

My item didn t arrive and it s long time ago

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So one item of my order didn't come.

I want the item or my money back.

It is more than 2 weeks.

All the other items from the order came, but one did not, and there is no information about it.

Loss:
$280
Cons:
  • No direct costumer contact
  • Item not delivered

Preferred solution: Deliver product or service ordered

User's recommendation: No no no

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Delonte C
map-marker Silver Spring, Maryland

You guys messed up on my delivery address

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The number is out of service, and you guys messed up on my delivery address. Now FedEx is holding my package, and you all have to change it to the right address.

Loss:
$592

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Leipzig, Saxony

Bestellung

Betreff

Letzte Frist Bestellung nicht erhalten

Sehr geehrtes Cettire-Kundenservice-Team,

ich habe am 23.12.2025 eine Bestellung bei Ihnen aufgegeben und bis heute keine Ware erhalten.

Trotz mehrerer E-Mails habe ich keine Antwort von Ihnen bekommen.

Hiermit setze ich Ihnen eine letzte Frist von 7 Tagen und bitte um: eine sofortige Versandbestätigung mit gültiger Sendungsnummer

oder eine vollständige Rückerstattung des bereits gezahlten Betrags.

Sollte ich innerhalb dieser Frist keine Rückmeldung erhalten, werde ich den Betrag über meinen Zahlungsanbieter (/Kreditkarte) zurückfordern.

Mit freundlichen Grüßen

Iryna Kozub

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Resolved
Mariana M Qdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Veri bad

I returned my order #8021****. They wrote to me that that they would send me a gift card.

They did not send me the card number.

My order number is #8021****. I lost a lot of money and I extremely disappointed in you.

I don't know anymore where to complain

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Rita D Gyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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The address the shipper used is wrong. I called them, but they said you guys have to change it. Please call them before they send it. The address on the order is wrong; it is not the same address on your page. This is my

Rita Darko

185 City Hill Street

Naugatuck, Connecticut 06770

United States. Please can you contact them? They have the wrong address.

Preferred solution: Deliver product or service ordered

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Aleksei Mgp
map-marker Adelaide, South Australia

Very poor customer service

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they dont have phone,they advertise item on website available they take your money but they mail they dont have in stock,they mail same *** always i had to spend nearly 2k store credit for other stuff i didnt need,what a joke never ever shopping from them again not recommended at all

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Anonymous
map-marker Brent, Brent

I want to cancel an order

Im trying to reach a customer service of ferries to cancel an order and I wasnt able to get hold of any of their support team

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Kianna L Cwy

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Verified Reviewer

Orfer

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Cettire - Orfer
Cettire - Orfer - Image 2

I was sent the wrong shoe, not only the wrong shoe a used shoe i ordered a white shoe n received a black shoe . I would like a FULL REFUND.

Loss:
$296
Pros:
  • Fast delivery
Cons:
  • Poor costumer service
  • No way to get in contact
  • Used shoes

Preferred solution: Full refund

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Gerod Dgx
map-marker Camarillo, California

Too big

My first time order from you and the item to be for me how can I return? Can you give me a call please?

Preferred solution: Full refund

User's recommendation: Please call me at +180********

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Sharonica C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Package

FedEx said I signed for my package and I didn't receive it. I put in a complaint with FedEx already.

They told me I had to contact you guys. It was for the kids' Fendi shoes. I got all my other packages.

It was for my baby's birthday, and I'm very upset about it. I just want a refund because they won't be here in time for his birthday party.

Loss:
$404

Preferred solution: Full refund

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Anonymous

Wrong item was sent

Cettire - Wrong item was sent
Cettire - Wrong item was sent - Image 2
Cettire - Wrong item was sent - Image 3

I ordered a silk dress, but they sent me jeans. I paid $25 for delivery, and they want me to pay an additional $28 to return this jeans.

I dont know what to do now. I paid them $162 and dont have my dress.

And nobody responded to me

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Sabine bell B
map-marker Bad Segeberg, Schleswig-Holstein

Try to pay online

Try to make payment online; it did not work from your end.

Isabel Marant shoes.

I feel nervous to buy from you.

Preferred solution: Price reduction

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Mimoza H Mss

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Verified Reviewer
| map-marker Toronto, Ontario

Exchange

Hi there. I want to

Speak with customer service.

To exchange my order to a different size. I want someone to call

Me

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Anonymous
map-marker New Orleans, Louisiana

Refund

I did not receive my package !

I checked everywhere .

I am trying to contact a sales associate..

No number on you

You guys

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Anonymous
map-marker Adelaide, South Australia

Return

they dont have phone number they mailing same thing , like auto message very poor customer service never i will not order from them again i had to use my store credit things which i dont need,i couldnt get shoesAngry

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